Articles
Jumpshift Review
Asia Franchise and Business Opportunities
Posted on 01 . 10 . 2011
Review of book in English and Chinese.
Driving Greater Profits
Aust and NZ Business Franchisor
Posted on 02 . 09 . 2011
The 8 steps to greater profits.
Sold On Retail
Courier Mail City Beat
Posted on 01 . 09 . 2011
Story on talk given by Peter Birtles from Super Cheap Group and Michael at the Polo Club.
Rules Of Engagement
Franchising Magazine
Posted on 01 . 09 . 2011
Franchisees should never underestimate the importance of exceptional customer service.
How Did We Get Here?
Australian Business Baking
Posted on 01 . 09 . 2011
Michael reflects on the history and development of the Australian baking industry and offers his views on future trends.
Making A Difference
BRW
Posted on 28 . 08 . 2011
Smart Talk - Some simple ways to lift sales.
There's No Service With A Smile Online
The Australian Financial Review
Posted on 09 . 08 . 2011
Michael writes about the threat to Bricks and mortar retailers from on line sales and details the SEE-ME customer service process.
Exceptional Customer Service
Leading Edge - Baking Industry Journal
Posted on 01 . 08 . 2011
Book review and summary.
